Handle a guest allergen complaint

Take it seriously, find what went wrong and reply in writing.

1. Log the complaint and the dish
2. Keep the order ticket and recipe. Most people forget this: Without the ticket you cannot show what was asked for
3. Check what the guest told the staff
4. Check the dish recipe and suppliers
5. Write the reply
6. Approve the reply (General manager signs off)
7. Retrain staff

All recipes