Handle a nursery parent complaint

Log it, look into it and reply in writing within 28 days.

1. Log the complaint and the date
2. Check if it is a safeguarding concern. Most people forget this: Some complaints must be referred to the local authority or Ofsted
3. Talk to the key person and room leader
4. Check records and any camera footage
5. Write the reply with findings
6. Approve the reply (Nursery manager signs off)
7. Send the reply within 28 days
8. Record the outcome in the complaints log

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