Handle a customer quality complaint

Contain, find the root cause, fix it and reply with an 8D report.

1. Log the complaint and the batch numbers
2. Quarantine stock from the same batch. Most people forget this: Stock from the same batch keeps shipping while the cause is looked at
3. Send a first reply within 24 hours
4. Find the root cause with the team
5. Put in a fix and check it works
6. Send the 8D report to the customer (Quality manager signs off)
7. Update the process risk assessment

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