Run the tenant satisfaction survey

Run the TSM survey, report the results and act on them.

1. Choose the method and the sample
2. Book the survey company or set up in house
3. Send the survey
4. Check enough replies come in. Most people forget this: Too few replies and the results do not meet the Regulator's rules
5. Report results to the board (Director of housing signs off)
6. Publish results for tenants
7. Agree actions on the main issues

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