Respond to a damp and mould report

Inspect, report and fix inside the time limits Awaab's Law sets.

1. Log the report and date. Most people forget this: The time limits start from the report, not from when you read it
2. Inspect the home
3. Write a summary for the tenant
4. Book the repair
5. Check the tenant's health risk
6. Check it is fixed
7. Sign off the case (Repairs manager signs off)

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