Run the hotel staff survey

Ask every department, share what you heard and fix two or three things before the next season.

1. Agree the questions and keep it under ten minutes
2. Translate the survey for staff who need it
3. Send it by email and a QR code in the staff room
4. Give night and housekeeping staff paid time to answer. Most people forget this: Night and housekeeping teams answer least, so their problems stay hidden
5. Keep results anonymous for departments under ten people
6. Share the results with every department (General manager signs off)
7. Pick two or three actions with owners and dates
8. Report back on progress after three months

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